Returns & Exchanges

We hope you love everything you order from Red Bird Road. If something isn't quite right, we're happy to help.

Return Policy

Eligible U.S. purchases may be returned within 14 calendar days of delivery.

To begin a return, email admin@redbirdrd.com with your order number and the item(s) you'd like to return. Returns must be approved before being sent back to us.

Once your return is approved, you'll receive instructions for sending your item back.

Store Credit

Eligible returns may be returned for store credit with no restocking fee.

Red Bird Road store credit never expires and can be used toward anything available on our website.

Original shipping charges are not included in the store-credit amount.

Refunds to Your Original Payment Method

If offered, eligible returns may be refunded to the original payment method, less the cost of return shipping.

Original shipping charges and expedited shipping fees are non-refundable.

What Qualifies for a Return?

To qualify for a return, merchandise must be:

• Unworn and unused

• Undamaged and unaltered

• Free of makeup, fragrance, lotions and other signs of wear

• Returned with original tags and packaging when applicable

• Returned in resellable condition

• Not marked Final Sale

We reserve the right to decline a return that does not meet these requirements.

Final Sale Items

Items clearly marked FINAL SALE at the time of purchase are not eligible for return, exchange or store credit.

Sale, clearance, promotional, personalized, special-order or other excluded merchandise may also be designated Final Sale. When applicable, Final Sale status will be identified before purchase.

Purchases made using promotional discounts of 25% or more are Final Sale.

Designer-Direct Returns

Items fulfilled directly by one of our designer partners may require a different return address than items shipped by Red Bird Road. Please initiate your return with us before sending any item back. Once your return is approved, we'll provide the appropriate return instructions and, when applicable, a return shipping label.

Return shipping costs are the responsibility of the customer and will be deducted from the refund when a prepaid return label is provided.

If your return includes items shipped from different locations, separate return shipments or labels may be required.

Please do not combine returns or send designer-direct items to Red Bird Road unless instructed to do so. Items sent to an incorrect return location may experience processing delays.

All designer-direct returns are subject to Red Bird Road's standard return eligibility requirements, including return window, item condition and final-sale exclusions.

Upcycled Designer Pieces

Eligible upcycled designer pieces follow the same 14-day return window unless the item is specifically marked Final Sale.

Because upcycled pieces are created using previously owned designer materials, minor variations, markings, patina or signs of their previous life may naturally be present. These characteristics are not necessarily considered defects.

We make every effort to accurately photograph and describe the condition of each upcycled piece before purchase.

Natural Gemstones

Natural gemstones may vary in color, pattern, inclusions, texture and appearance from one stone to another. These natural characteristics make each piece unique and are not considered defects.

Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us at admin@redbirdrd.com within 3 days of delivery so we can make it right.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the shipping packaging if the item was damaged in transit

Please keep the item and original packaging until we've reviewed your claim.

Minor color differences caused by photography, lighting or individual screen settings are not considered defects.

Return Shipping

Please package your return carefully to prevent damage during transit.

You may ship your return using your preferred trackable shipping method, or request a prepaid return label from Red Bird Road.

If a prepaid label is provided, the applicable return-shipping cost may be deducted from your store credit or refund unless otherwise stated.

We strongly recommend keeping your tracking number until your return has been processed.

Red Bird Road cannot accept responsibility for return packages that are lost or damaged before reaching us.

Exchanges

Because many of our pieces are available in limited quantities, we cannot guarantee that another size, color or style will still be available when your return arrives.

The easiest way to exchange an eligible item is to return it for store credit and use your credit toward the piece you'd like instead.

Return Packaging

Whenever possible, please return jewelry in its original jewelry packaging and place it inside protective shipping packaging.

Items damaged because they were inadequately packaged for return may be ineligible for credit or refund.

Processing Your Return

Once your return is delivered to us, please allow up to 7–10 business days for inspection and processing.

You'll receive an email once your return has been processed.

If receiving a refund to your original payment method, your bank or credit-card provider may require additional time for the credit to appear.

Original Shipping Charges

Original shipping charges, expedited shipping fees and other shipping-related charges are non-refundable unless the return is the result of an error by Red Bird Road or otherwise required by law.

Questions?

We're a small business and we're always happy to help. If you have questions about whether an item qualifies for return, contact us at admin@redbirdrd.com before sending it back.