Shipping Policy

We know you're excited to receive your new pieces, and we work to get every Red Bird Road order on its way as quickly as possible.

SHIPPING EXCEPTION IN PLACE SEPTEMBER 9-20, 2026. All orders received from September 9-20, 2026 will ship on September 21, 2026. This timeline supersedes all other timeframes discussed in this policy.

Order Processing

In-stock orders typically ship within 1–3 business days after your order is placed, excluding weekends and U.S. holidays. Processing times may be slightly longer during sales, collection launches, high-volume holiday periods, and as noted on our website. 

Orders placed Friday, Saturday or Sunday will begin processing the following Monday (excluding holidays).

Preorders will ship during the timeline specified on the preorder listing.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Shipping Methods & Delivery

Red Bird Road ships orders via USPS or UPS, depending on the shipping method selected, destination and package.

Available shipping options and estimated delivery times are displayed at checkout.

Please note that processing time and shipping transit time are separate. Delivery estimates begin once your package has been accepted by the carrier and do not include the 1-3 business days needed to prepare your order.

Carrier delivery estimates are not guaranteed, and occasional delays due to weather, holidays, carrier volume or other circumstances outside our control may occur.

Free Shipping

Qualifying U.S. orders of $99 or more receive FREE Economy Shipping, unless otherwise noted.

Expedited or upgraded shipping methods may be available for an additional charge at checkout.

Collective items and other specifically excluded products do not count toward Red Bird Road's free-shipping threshold.

Designer-Direct Items

Select items ship separately from Red Bird Road jewelry and accessories because they are fulfilled and shipped directly by the participating designer or brand.

You'll receive separate tracking information for these items, and additional shipping charges may apply based on the designer's shipping rates.

Designer-direct purchases are excluded from Red Bird Road's $99 Free Shipping threshold.

If your order contains both Red Bird Road and designer-direct items, your purchases may arrive in multiple packages and at different times.

Preorders

Preorder items ship separately from in-stock merchandise unless otherwise noted.

Estimated preorder shipping dates are provided on the individual product page and represent our best estimate based on expected inventory arrival. These dates may occasionally change due to production, manufacturing or carrier delays.

Selecting Priority, Express or another expedited shipping method does not expedite the production or arrival of a preorder item. Expedited shipping applies only after the preorder has arrived and is ready to ship.

P.O. Boxes & APO/FPO Addresses

Orders shipping to U.S. P.O. Boxes and APO/FPO addresses will be sent via USPS.

We do not currently ship to international P.O. Boxes.

Tracking Your Order

You'll receive tracking information by email as soon as your order ships. Please allow up to 24 hours for tracking information to begin updating after you receive your shipping confirmation.

Shipping Addresses

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as quickly as possible at admin@redbirdrd.com. We'll do our best to make changes before your order ships, but we cannot guarantee address changes once an order has entered processing or been transferred to the carrier.

Red Bird Road is not responsible for orders delivered to an incorrect address provided at checkout. Orders returned to us due to an incorrect or undeliverable address may require an additional shipping charge to be resent.

Lost, Delayed or Missing Packages

Once an order has been transferred to USPS or UPS, delivery timing and handling are managed by the carrier. Red Bird Road cannot guarantee carrier delivery dates or prevent delays, misdelivery, theft or other circumstances that may occur while a package is in transit or after delivery.

That doesn't mean we won't help.

If your tracking has stopped updating, your package appears to be lost in transit, or tracking shows delivered but you cannot locate your order, please contact the carrier first and then reach out to us at admin@redbirdrd.com. We'll do our best to assist you with the appropriate next steps or carrier claim when applicable.

If tracking shows your package as delivered but you cannot locate it, we also recommend checking around your property, with household members and neighbors, and allowing a short period of time in case the carrier's delivery scan occurred before final delivery.

Damaged Packages

We take care in packaging every Red Bird Road order so it arrives safely.

If your order arrives damaged during shipping, please contact admin@redbirdrd.com within 24 hours of delivery.

Please include:

• Your order number

• Photos of the damaged item

• Photos of the exterior shipping package

• Photos of any visible damage to the packaging

Keeping the original packaging until your claim has been resolved may also be necessary for carrier claims.

We'll review the information and help determine the appropriate next steps.

Shipping Fees

Original shipping charges, including expedited shipping fees, are non-refundable except where required by law or when otherwise determined by Red Bird Road.

Questions?

We're happy to help. If you have questions about an order or shipping, contact us at admin@redbirdrd.com.